Frequently Asked Questions

Store Hours & Location

When are you open?

We're open Wednesday through Friday, from 11am to 9pm, and on Saturday and Sunday from 10am to 4pm. We are currently closed on Mondays and Tuesdays.

Where are you located? Is parking available?

You'll find us just off the charming square in downtown Noblesville at 996 Conner Street. Street parking is available, and there are multiple free parking lots nearby. For the most updated parking information, please visit the City of Noblesville’s website.

Shopping & Services

Do you take used books?

Yes! We carefully curate our collection of pre-owned books, and we’re grateful for your donation. We hope to introduce a buyback program soon.

Can you special order books?

Absolutely! We can order almost any book in print, usually arriving within 2-3 business days. No prepayment or deposit is required. We'll email you when your order arrives, and hold it for 7 days.

Do you have a loyalty or membership program?

Yes! We are proud to offer both a free loyalty program as well as a paid annual membership program to our customers. Our free loyalty program is associated with a telephone number, and customers will receive 1 point for every dollar spent. Upon accumulating 100 points, loyalty program members will receive a $10 reward. Points never expire.

Our annual membership program includes gifts, discounts, and bar credits. More information is available in our store.

Local Authors and Artisans

How can I submit my book or handcrafted items for consideration?

We're delighted to support local creators through our carefully curated selection of books and artisanal goods. All submissions must begin with our online interest form, available on our website under "Work With Us." Please note that we cannot accept drop-in visits or phone calls regarding submissions.

Our team reviews submissions quarterly and will reach out if we'd like to explore a partnership.

What types of local products do you consider?

We focus on locally crafted items that complement the reading experience: handmade bookmarks, literary-themed jewelry, art prints, cards, and journals. For books, we prioritize works that align with our store's mission of amplifying diverse voices and supporting our community's literary culture.

Does Chapter hold events to showcase local authors and artisans?

Yes! It is our vision to facilitate a variety of events to connect and celebrate literature and art, especially local works. Check our events calendar for upcoming gatherings.. Currently, we do not have the capacity to host showcase events upon author or artisan request.

Events & Community

How can I host my book club here?

We love hosting book clubs! Our cozy seating areas can accommodate groups up to 10. Groups of 10 or more are welcome as walk-in customers. For more information, please contact events@chapterbooklounge.com.

Do you donate books or gift cards to charitable causes?

We're committed to supporting our community through thoughtful charitable giving. To request a donation, please submit our online donation request form as soon as possible. We may request 501(c)(3) documentation or equivalent nonprofit paperwork to process your request. Due to the volume of requests, we focus our giving on literacy programs, educational initiatives, and local arts organizations.

How do you select which causes to support?

We prioritize local organizations that align with our mission of promoting literacy, supporting the arts, and fostering inclusive community spaces. We review donation requests quarterly and allocate our giving budget with a focus on maximum community impact.

Returns & Store Policies

What's your return policy?

New books in pristine condition may be returned within 14 days with receipt for store credit or exchange. Unfortunately, we cannot accept returns on used books, sale items, or special orders.

Do you offer gift cards?

Yes! Our gift cards are available in any amount and never expire. They can be used for books and merchandise.